Before starting this post, I must inform my readers that I have promised Tesco that I would not publish on the Internet any copies of correspondence between our two companies. Obviously Tesco are worried that I may state something that might put in doubt the reputation of this great company. A Company that is always striding to put the interests of their suppliers and investors first. Oh I have forgotten their customers, I am sure that they feel that Tesco is always offering them the very best.
In my previous post, I brought to the attention of my readers, the questions that I would have ask Tesco if I were thinking of buying their “similar” product to our Vero. Well this time we have another product from Tesco for which they have stated that the products are not the same. I leave it for you to decide.
On the left we have the Tesco version. On the right we have ours. Are they the same in appearance? Or are they not?
Once again Tesco gives very little information concerning the product in question. We bought a 4pcs place setting of the “similar version” and found that the fork did not stand up well against a hard steak. In fact the fork came of the worse.
I do not want to repeat the previous email, by stating what questions should be asked to Tesco about this product. I will only state “YOU GET WHAT YOU PAY FOR”, and this is why our version with its 2.5mm stainless 18/10 certified stainless steel, and the “pearl type” handle is sold in the very best stores in the World.
It was my first visit to Korea, and I was not quite sure what to expect.
On my arrival at Incheon Airport , Mr. Yoo of TRIANON CO.,LTD. was there to meet me, and after seeing me after a 16 hour flight from Malpensa (via Hong Kong), he decided that a good nights rest was required. In fact my flight with Cathay Pacific had in fact been excellent, but it does not matter how comfortable one is, or how well looked after, 16 hours in a plane is always 16 years.
I was staying at the Novotel Ambassador Hotel which is located in the financial quarter of Seoul. The service and rooms were great.
The sales system is different to that in Europe. The products are displayed so that potential clients can see and feel the products, but the sales goods that the client might buy are kept in a stock room, behind the sales point.
Cleanliness, order, and service are the by-words for Trianon. I was especially impressed with the sales staff. Very professional, and people who actually knew about the products that they were selling.
Although Seoul has a very vibrant business community, it is also a place to visit. The Royal Palace that can be found on the northern side of the river is a must to see. It also has a very interesting reconstruction of an old Korean village.
Before closing this very brief article, I would just like to thank Mr. and Mrs Yoo, their daughter Jeanne, and Kim, for making me feel so welcome in their Country.
If you would like to know more about our products in Korea, please contact:
Everybody knows who Amazon is; we also know that they have lately been in the news over their imaginative views on how taxes should be paid.
As a private individual, and also as a supplier to John Lewis, I would like to take the opportunity of explaining why Eme Posaterie will never work with Amazon.
To begin with, I completely agree with Mr. Andy Street, the Managing Director of John Lewis who stated in The Telegraph that multinational companies that do not pay their fair share of national taxes, will “out-invest and ultimately out-trade” their competitors within each respective nation.
As a private individual that has been an Amazon client; I would like to take this criticism a little further, and extend the above observation to include “total lack of transparency and trade ethics”.
Having recently bought a cover for a tablet. The cover was paid for, but the cover never arrived. I complained to Amazon, and found that not only was the product supplied directly from a company in Hong Kong, but Amazon also took the time to inform me of their position:
“Orders on the Marketplace platform are strictly between the buyer and the Seller and Amazon.co.uk isn’t directly involved in these orders and isn’t an agent on behalf of either the Seller or buyer. We can only confirm the delivery method of a Marketplace order by e-mail.”
However, on the Amazon website, it states something completely different:
“You can buy with confidence anytime you purchase products on the Amazon.com website. That is why we also guarantee purchases made within the Amazon.com Marketplace. Both the condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.”
Either Amazon works as a charity, which I doubt; or receives a commission/royalty on the products sold, which I believe is closer to the truth.
But there is another point that I would like to make. From the above statements it would seem that Amazon is not legally bound to protect their clients interests when they buy products (from 3rd parties) through their web site. While John Lewis is!
In my case, I did not see the “Dispatched from and sold by” notice; I was more interested in the price and customer reviews. But this whole story did make me reflect on how major website operators work.
We have a company like John Lewis that pays taxes, creates jobs, and goes to great efforts in guaranteeing the source of their products, through the SEDEX organisation which has become an integral part of the John Lewis supply chain (*)
At this year’s trade fairs atAmbiente and Macef, we did have visits from Amazon. They were not interested to visit our factory, or for that matter a meeting of any kind. Their only interest was for Eme to complete a suppliers spread sheet, and to start work as soon as possible. After much reflection, I refused to comply. I cannot say how many companies Amazon representatives visited during the fairs, but speaking to my colleagues, I would say a lot. NOTHING TO LOSE, ALL TO GAIN.
Almost any company (if not every company) can sell through Amazon Marketplace or Pro-Merchant Seller, and it would seem that no controls are in place to check for infringements of human rights within the manufacturing chain of their suppliers (I leave it to Amazon to prove otherwise – I could find no information on this subject on their web site).
There is one other important point to be made. Eme Posaterie exports to 5 Continents. As export manager, I have the pleasure in dealing with some great people; some of which I have known for many years. The common denominator is that they are people, and not a computer web page; and as such, we communicate together, and work together. Working for a mutual common good. I would never put this arrangement at risk for an organisation like Amazon.
I have never been a great supporter or believer in the “global market”, and it seems that I may have been right. But Amazon is a global company operating within a global market, and writing the rules as they go. You cannot pretend to stay at the best hotel in town, and not pay for the services!
(*) Sedex, the Supplier Ethical Data Exchange, is a non profit membership organisation, dedicated to driving improvements in responsible and ethical business practices in global supply chains. Sedex’s core product is a secure, online database which allows members to store, share and report on information.